Privacy Policy

Last updated: January 2025

1. Introduction

VIOP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email, phone number, address)
  • Company information (company name, job title)
  • Account credentials
  • Payment information
  • Communication preferences

2.2 Usage Information

We automatically collect certain information when you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Call recordings and transcripts (with consent)
  • Analytics data

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to your comments and questions
  • Analyze usage patterns and trends
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service providers who assist in our operations
  • Business partners with your consent
  • Legal authorities when required by law
  • Affiliated companies within our corporate group

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: privacy@viop.io
  • Address: Istanbul, Turkey